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Privacy Policy – WAPRODUCTION

Last updated: May 27, 2025

WAPRODUCTION respects and protects the privacy of every user and customer. We are committed to complying with the provisions of the Indonesian Personal Data Protection Law (UU PDP) and the General Data Protection Regulation (GDPR) of the European Union. This policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We collect information via:

  • Registration, order, and login forms

  • Direct communication via email, WhatsApp, or social media

  • Website visitor activity through cookies and tracking (Google Analytics)

Types of data collected include:

  • Name, email address, phone number

  • Shipping address

  • User account data (username, encrypted password)

  • Payment information (through third-party services)

  • User behavior data (via Google Analytics)

2. Legal Basis for Data Processing

We collect and process your data based on:

  • Your explicit consent

  • Contractual necessity, such as processing orders

  • Legal compliance

  • Legitimate interests such as improving services and system security

3. Use of Personal Data

Your data is used for:

  • Managing user accounts

  • Processing transactions and shipping

  • Customer support and technical assistance

  • Promotional communication (if consented)

  • Website analytics (Google Analytics)

  • Fraud and misuse prevention

4. Data Storage & Security

We store your personal data securely and implement encryption and access controls. We do not retain your data longer than necessary for the purposes stated.

5. Sharing Data with Third Parties

We do not sell your data. However, your data may be shared with:

  • Payment providers: (BANK CENTRAL ASIA , Pay Poll)

  • Shipping services: (JNT,JNE, SiCepat, Anteraja, Tiki, Grab Bike )

  • Social media platforms and communication tools: (Facebook, Instagram, WhatsApp)

  • Google Analytics: for visitor behavior analysis (IP is anonymized)

All third-party partners are required to protect your data with confidentiality and security measures.

6. Your Rights as a Data Subject

In accordance with GDPR and UU PDP, you have the right to:

  • Access and correct your personal data

  • Withdraw your consent at any time

  • Request data deletion

  • Object to specific data processing

  • File a complaint with the data protection authority

Submit requests via email: admin@waproductiondesign.com

7. Cookies & Tracking

We use cookies to improve your experience and analyze website performance. You may adjust your cookie settings in your browser at any time.

8. User Accounts

If you register for an account on our site, you are responsible for keeping your login credentials secure. We store your login data safely and never share your password in plain text.

9. Policy Changes

We reserve the right to update this policy at any time. Significant changes will be announced on our website.

10. Contact Us

For questions or requests regarding your personal data, please contact:

Email: admin@waproductiondesign.com
WhatsApp: +62 821-1172-4128
Address: Jl. Borobudur 15 Blok Bb3 No.9 Cluster Borobudur, Darmawangsa Residence, Tambun Utara Kab. Bekasi 17510

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